1. The current profile is not working for us, how do we add a new one?
2. We need to change the template of our report card, how do we do this?
You will need to contact Gradelink for this change. Keep in mind that these updates take a while and cannot be done the same day your report cards need to be finished. Adding a new template also does not mean adding new classes. Those will need to be added by the school.