Gradelink Support Community

  This video serves as an introduction and overview to the various features included in SmartSend and SmartSend Pro.

SmartSend The first field you’ll need to fill out is the “From” field. The "From field" specifies who the email is from. By default, this f...

PLEASE NOTE: This feature is available only to those with Administrative access as it is typically used for school-wide announcements and/or emergencies. ...

Before we begin, it's important to note that Voice messaging is only available in SmartSend Pro.  This feature is also available only to those with...

The Group Builder allows you to create customizable groups of staff, students, or parents to make communicating with different segments of the school popula...

More Engaging School Emails Your emails don’t have to be limited to just text. SmartSend gives you the ability to include photos, illustrations, graphics —...

Scenario: 1. As a principal, you would like to receive a copy of all communicate emails sent out. Solution: Enable the setting on the Staff tab. 1....

Scenario: Can Recipients reply to the Text Alerts? Solution: Text Alerts from Administrators are for outgoing messages only. Recipients will not be ab...

Scenario: Why does my e-mail show up blank to the recipients? Solution: This is caused by the Email page loading slow. If you do not see the toolbar f...

Scenario: Why is my attachment not being received by parents when I send an email? Why are recipients not receiving attachments? Solution: This happe...