Scenario:

1. I need to change/reset a staff member's password.

2. How can I change a staff member's password?

3. Am I able to change a staff member's password?


Solution:

To reset a staff password:

  1. Go to the "Staff" tab
  2. Select the staff member
  3. Highlight their password in the top right and type a new password
  4. Click on the screen to save
  5. Tell the staff member their new password and instruct them to change it when they log in


Note: If the staff member tried to log in unsuccessfully multiple times, you may need to also unlock their account.