Scenario:

1. I need to lock/unlock a staff member's account.

2. How can I unlock a staff member's account?

3. Am I able to unlock a staff member's account?


Solution:

To lock or unlock a staff account:

  1. Go to the Staff tab
  2. Select the staff member on the left
  3. Check or uncheck the box labeled "Lock" in the top right corner



Note: Locking an account is NOT the same as deactivating it. For more information on the differences between locking an account and deactivating it, please click here.